Need a hand with Pilot Study AU? Email us at hi@studypilot.com.au and we’ll get back to you as soon as we can.
To help us help you, include your iPhone model, iOS version and the app version (shown in the App Store listing or in iOS Settings › General › iPhone Storage › Pilot Study AU).
Found a mistake in a question or lesson?
Tap Report a problem under the question, card or lesson. It opens a draft email in your mail app with the item ID and app version already filled in. Add a note about what looks wrong and send it. Every report is checked, and fixes are included in a future update.
Frequently asked questions
Which devices does the app work on?
iPhone with iOS 17 or later. An Android version isn’t available yet.
Do I need an account or an internet connection?
No. There’s no sign-up, and studying works offline. You only need a connection to download the app and to make or restore purchases.
How do I restore my purchase on a new phone?
Sign in with the same Apple Account, open the app, go to Settings › Upgrade to Pro and tap Restore Purchases.
How do I cancel my subscription?
Open iOS Settings, tap your name, then Subscriptions, and choose Pilot Study AU Pro. Cancel at least 24 hours before the renewal date to avoid being charged for the next period. You keep Pro until the end of the period you’ve paid for. The 6-Month Exam Pass doesn’t renew, so there’s nothing to cancel.
How do I get a refund?
Purchases are made through Apple, so refunds are handled by Apple. Request one at reportaproblem.apple.com. This doesn’t affect your rights under the Australian Consumer Law.
Speak isn’t working in the radio trainer
Speak needs microphone and speech-recognition permission (check iOS Settings › Pilot Study AU) and a device that supports Apple’s on-device speech recognition. If your device doesn’t support it, Speak is turned off and you can type your calls instead. Your audio is never stored or sent anywhere.
I’m not getting reminders
Turn on a reminder in the app’s Settings › Reminders, and make sure notifications are allowed for Pilot Study AU in iOS Settings › Notifications.
How do I move my progress to a new phone?
Your progress is stored only on your device and isn’t synced to iCloud in this version. It comes across if you restore your new phone from an iCloud or computer backup of your old one.
How do I delete my data?
In the app, go to Settings › Delete my data and start again. This erases your progress and settings from the device. Deleting the app also removes everything. See our Privacy Policy.
Are the practice exams the real exams?
No. They’re practice exams that use the published time limits and pass marks for each exam. Questions are original, written for practice, and reviewed by a qualified flight instructor before release. No pass is guaranteed, and mock results and readiness scores are estimates based on your practice in the app.
Are the aerodromes and charts real?
No. All aerodromes, charts and aircraft used in practice scenarios are fictional and must not be used for flight. Real aerodromes have local procedures published in the ERSA.
Still stuck?
Email hi@studypilot.com.au. You can also read the Terms of Use and Privacy Policy.